Customer Service
- Can you help me with my design?
- What is the difference between digital and offset printing?
- What kind of files can I submit?
- Can I use 2 different graphic files for my order?
- What is bleed?
- What are internal margins?
- What does AQ coating mean?
- What does UV coating mean?
- Will I receive Proofs before printing?
- What methods of payment do you accept?
- What does shipping cost?
- What is our Return Policy?
- If you create my logo from Scratch using the Free Design feature. Am I entitled to receive the high resolution file for the logo?
- Can you help me with my design?
- We take whatever images, logos, sample layouts you have and combine it with the text you want to incorporate! After we complete the first version of your design you will be sent a proof by email. Revisions and tweaks will be made until you are completely satisfied with the final product.
- What is the difference between digital and offset printing?
- Digital printing is generally used when printing smaller quantities. This is because there is much more time and cost involved with preparing for an offset (printing press) job. Offset printing is used for larger quantities where the higher cost of setup is justified by the lower cost of production per piece. Generally smaller quantities (under 1000) are printed digitally.
- What kind of files can I submit?
- We accept PDF files only -- preferably PDFx:1a files because they support transparencies. We can accept other files but you may be subject to a file conversion fees which varies. The ideal specs are as follows: 300 dpi (resolution), with a 1/8th inch bleed and a 1/4 inch text safety.
- Can I use 2 different graphic files for my order?
- You can't use two separate image files, say, for an order of 1000 postcards. You would need to order 500 of each version instead.
- What is bleed?
- Bleed is the 1/8" extra added to each edge of an artwork files. For instance, a standard business card should be submitted at 3.75"x2.25". The cutting process in printing is not absolutely perfect so the extra 1/8" is just in case the cut is off a tiny bit. You will see the bleed rather than the white line from the unprinted paper.
- What are internal margins?
- This is the opposite of a bleed. Text should not be placed within 1/4" of the cut line.
- What does AQ coating mean?
- AQ is short for aqueous and is a water based varnish applied over the finished print product. Aqueous coating gives a matte gloss finish to the final product.
- What does UV coating mean?
- UV is short for Ultraviolet and is a coating applied over the finished print product. UV coating gives the card stock a high-quality glossy sheen.
- Will I receive Proofs before printing?
- Typically we send proofs by email only but if you would like to see a hard copy proof printed from our digital Minolta printed were can do that for an additional cost.
- What methods of payment do you accept?
- We accept all credit cards (Amex is subject to a processing fee) or electronic payments via PayPal or debit. We do not accept cheques.
- What does shipping cost?
- Shipping is calculated in the cart. Our prices are competitive.
- What is our Return Policy?
- All sales are final. Every print job is carefully inspected before it is shipped from our facility. If there is an issue with your job or is damaged upon receipt please contact us within 10 business days after your package arrives. All claims MUST be made within 10 days of receiving your order. Shipping charges are non-refundable unless product is lost or delayed by the shipping courier. Returned products must be returned in full for refund. Should your print job contain manufacturing errors and/or defects, we will rerun and ship the job at no charge.
- Canadascorecards reserves the exclusive right to judge what a manufacturing error and/or defect is. On a case by case basis we will investigate and determine if the damage was due to negligence on our part. Please contact our Customer Relations Department at 1-866-215-7831 Monday through Friday from 9am to 5:30pm EST so we can handle your request.
- If you create my logo from Scratch using the Free Design feature. Am I entitled to receive the high resolution file for the logo?
- Our Free Graphics policy establish we are the owners of the high resolution files and they can be used for printing with us only. If you need the logo in a high resolution file, we charge $25 for logo design. I place this in your account so you can checkout once the order is placed we can send a high resolution pdf and a native file (Illustrator) with the vector graphics.